Refund and Cancellation Policy

Cancellation

• You may cancel your subscription at any time, from inside the system or by writing to us — no phone call, no reason to explain.
• Cancellation stops the next renewal, and the service continues to the last day of the period already paid for.
• Cancelling the free trial carries nothing — there is no charge in it to begin with.

When money is refunded

What is not refunded

• A period actually used after the first fourteen days have passed — cancellation stops what is next and does not return what is past.
• A subscription ended because of a serious violation on your side.
• Fees a nursery collected from a guardian through its own gateway — that money is not ours and does not pass through us; such a request goes to the nursery itself.

How a refund is carried out

• To the same method it was paid from — to the same card where payment was by card. No cash refund and none to another account; this is the payment gateway's constraint, not our choice.
• It must be requested within ninety days of the transaction — after that the gateway does not permit the transaction to be reversed.
• We decide on a request within five working days and notify you of the outcome with reasons.
• The money then takes a period set by the gateway and your bank to reach your account — usually five to fifteen working days. That period is outside our hands, and we do not promise you a particular day.

How to request

Write to us from the email registered on the account, stating the institution name, the date of the charge and the reason for the request. We do not ask you to justify wanting to cancel — only what is needed to identify the transaction.